The Importance of Professional Advice

There may be a big difference between the printer with the most features and the one that will provide the best return on investment because every organisation prints differently. Something that saves a lot of money and time for one organisation might not work at all for another.

A good dealer will probably ask you a lot of questions and examine products from multiple manufacturers to find the best fit before offering a recommendation. You won't get the same quality of service from a manufacturer.

Which Provides Good Copier Service - The Dealers Or Manufacturers?

In general, dealers will provide faster service than manufacturers.

Another misconception people often hold is that the manufacturer would do better at servicing its machines. On the contrary, a dealership gets special recognition for its ability to maintain and service the machine, and the manufacturer often certifies the employees. We have had the pleasure of working with some great vendors such as Canon, Kyocera, Konica Minolta, Ricoh and Triumph Adler, among many others.

Furthermore, not being a producer of what it sells, a dealer would be more motivated to provide good customer service, much like custom advice.

What Assistance Can a Copier Dealer Provide?

Working with a dealer gives you dedicated account management in place of generic assistance lines.

The following are things that a manufacturer does not offer:

• They provide you with their undivided attention when you have a printing issue.
• An account manager who is committed to getting to know you
• A direct phone number

The opposite is true when dealing with a dealer. In addition to receiving their direct phone number, email address, and perhaps even a Christmas card, you will spend less on your equipment. Additionally, if that dealer also provides managed print services, you'll have someone who understands how to maintain a good working relationship with your business.

• evasive responses to frequently asked questions by customers
• unwillingness to write things down
• High-pressure sales techniques
• Pricing that is unclear or complex
• A trend of unfavourable client feedback
• A reluctance to talk about their service history

You and your copier dealer will have a long-term relationship that may last the whole life of your equipment. Asking challenging questions up front and keeping an eye out for troublesome habits will save you a lot of frustration and money later on.

Common Questions Regarding Selecting a Copier Dealer

Q: Are copier dealers more expensive than purchasing directly from manufacturers? 

A: Due to their varied revenue streams, dealers can operate with lower markups, hence they usually offer better prices.

Q: Is it possible for dealer technicians to service equipment made by manufacturers? 

A: The manufacturers themselves certify dealer technicians, and they frequently get specific recognition for the excellence of their services.

Q: What makes working with an independent copy/print dealer preferable to working with a manufacturer?

A: An independent dealer offers individualised account management, fair rates, objective guidance on equipment from many manufacturers, and solid ties to the neighbourhood.

Q: Price or service? Which factor should I consider when choosing a dealer?

A: Both are important factors. The lowest initial price will likely cost you extra money in the long term due to bad servicing that leads to more downtime. Remember that service is a huge component of the total cost of ownership.

Q: How do I find a good copier dealer in my area?

A: Use search engines to look for copier dealers within your city, read their customer reviews on websites like Google and the BBB, get referrals from other companies, and pay attention to their reputation, experience, and pricing policy.

Q: Do you have a store near me?

A. Officeproducts.ae has real branch offices in Dubai, Abu Dhabi, and other parts of the United Arab Emirates and serves print clients nationally.